Purchase proposal and conclusion of the contract

These general conditions of sale have as their object the purchase of products made remotely via the internet on the website www.lorenzininaturamica.com belonging to:

Società Agricola Lorenzini Naturamica di Lorenzini Daniele e Barotti V. s.s.
Via M. Buonarroti, 15
Sermide (MN) – Italy
Tel. 0386.915279
E-mail: info@lorenzininaturamica.com
P.IVA 00667060206

These conditions can be updated or modified at any time by Lorenzini Naturamica and the consumer / buyer undertakes and obliges to read them before placing any order.
The contract will be concluded directly through the access by the consumer / buyer to the website corresponding to the address www.lorenzininaturamica.com, where, following the indicated procedures, he will come to formulate the proposal for the purchase of the products.
The contract is concluded with the sending of the order and the consumer / buyer will receive by e-mail the communication confirming the order placed.
All purchase orders sent to Lorenzini Naturamica must be completed in all parts and must contain the elements necessary for the exact identification of the customer, the products ordered and the place of delivery of the goods.
With the transmission of the order, the consumer / buyer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions. In case of non-acceptance of the order, Lorenzini Naturamica will promptly notify the consumer / buyer.

Once the online purchase proposal has been formulated, the consumer / buyer must print or save an electronic copy and, in any case, keep these general conditions of sale in compliance with the provisions of D. Lgs nr. 206/2005 on distance selling.

Any right of the consumer / buyer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things following the non-acceptance or evasion, even partial, of an order. Communications to Lorenzini Naturamica s.s. must be made exclusively to the address indicated above (Via M. Buonarroti 15, Sermide (MN)) or by e-mail (info@lorenzininaturamica.com).

Sales prices and methods of purchase

Purchase proposals must be made exclusively by a person resident or domiciled in Italy, who has reached the age of 18 and is in possession of a tax code / VAT number.

All sales prices of the products displayed and indicated on the website include VAT.
The sale prices are considered valid until the communication of acceptance of the purchase proposal. The images of the products published on the site are purely indicative. In the absence of specific indications in the order notes, the lack of conformity of the purchase cannot be complained of.
With the transmission of the purchase proposal, the consumer / buyer gives his consent to the use by Lorenzini Naturamica for remote communications, by telephone, e-mail or fax.

Payment methods

All sales prices of the Products indicated on the Site are expressed in Euros and include VAT. The prices applied are those indicated on the Site at the time of the purchase order by the Customer, without any consideration of any subsequent price increases or decreases. The issuance of the fiscal document (accompanying invoice) will take place when the order is processed and will be shipped together with the goods.

The method of payment is chosen by the customer between:

Cash on delivery
Cash on delivery must be made directly to the courier and exclusively in cash. No other forms of payment are allowed. It is also specified that in the event of willful misconduct, a normal report will be made to the competent authorities. For this type of payment there is a surcharge of € 5.00.

Wire transfer
To make purchases with a bank transfer payment method, select the bank transfer option. Once the transfer has been made, the order will be processed upon receipt of the credit notification on the current account. The bank details to make the payment are:

Società Agricola Lorenzini Naturamica s.s.
IBAN: IT53I0565266851CC0030102261
Bank: SANFELICE 1893 Banca Popolare SOCIETA’ COOPERATIVA PER AZIONI
Filiale: Gavello (MO)

Credit card and Paypal
The transaction will be carried out in compliance with the banking security rules and the data communicated by the consumer (buyer).

Right of withdrawal

Pursuant to art. 59 of Legislative Decree no.21 of 21/02/2014 (Consumer Code) paragraph d), the right of withdrawal is excluded for the supply of goods that risk deteriorating or expiring rapidly. Therefore the purchase of the products ordered on our site does not enjoy the right of withdrawal.

Availability of products

Should an order exceed the quantity of product in stock, Lorenzini Naturamica undertakes to guarantee the fulfillment of the order in the quantities indicated by the consumer / buyer, ordering the missing product as soon as possible.
If the availability of the missing product is denied, Lorenzini Naturamica will agree directly with the consumer / buyer the best solution to solve the inconvenience caused.

Delivery methods

Lorenzini Naturamica will arrange for the selected and ordered products to be delivered to consumers / buyers by couriers and / or shippers affiliated with the company.
In the event that a package arrives that is not intact or damaged or with obvious signs of tampering, it is necessary to point out the irregularity to the staff of the courier who delivers the package and sign the transport document adding the words “WITH RESERVE”. This formality will allow you to protect yourself in the event of any type of anomaly found after opening the package (broken or missing pieces).

Handling complaints

Since these are PERISHABLE food products, the buyer is required to immediately remove them from the packaging in which they arrived and to check their condition.

If the products have defects such as to affect consumption, such as mold or rotting, the buyer must report the incident promptly and in any case no later than 3 days, via e-mail to the Società Agricola Lorenzini Naturamica ss, enclosing a photo in which see the defects and, in the case of melons, watermelons, pumpkins, the codes printed on the skin.

It is the seller’s right to make the replacement or compensation subject to the return of the defective product which will be at the seller’s expense.

If a product other than the one ordered is sent to the consumer / buyer, Lorenzini Naturamica will replace the product sent incorrectly with the one ordered. In this case, the consumer / buyer must contact Lorenzini Naturamica by e-mail, fax or telephone within 2 days, communicating what happened. Lorenzini Naturamica will provide the necessary instructions for the replacement and return of the incorrect product. In the event that the requested product is not available, Lorenzini Naturamica will re-credit the amount paid. The incorrect product must be returned intact, therefore intact in its original packaging, with adequate external packaging, to prevent it from being damaged during transport.

Obligations of the buyer

It is strictly forbidden for the consumer / buyer to enter false and / or invented data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications for him; the personal data and the e-mail address must be exclusively their own real personal data and not those of third parties or fictional ones. Lorenzini Naturamica reserves the right to legally pursue any violation and abuse in the interest and for the protection of all consumers.

The consumer / buyer relieves Lorenzini Naturamica from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the consumer / buyer, being himself solely responsible for the correct insertion.

Jurisdiction and competent court

Any dispute relating to the application, execution, interpretation, and violation of purchase contracts entered into online through the website is subject to Italian jurisdiction.
Any dispute between the parties regarding the application, execution, interpretation and violation of this contract will be the exclusive competence of the Court of Mantua.