Receipt of orders and shipment

  • Orders received before 12:00 are shipped in the afternoon, those received after 12:00 are processed the next day.
  • The shipment of the products is carried out regularly on Mondays, Tuesdays, Wednesdays.
  • Shipments on Thursday take place only if delivery to the destination is expected within 24 hours.
  • The shipment of products on Fridays can take place but must be requested by contacting the customer service.
  • We do not ship on holidays.

Delivery times and methods

  • The delivery of the products takes place throughout Italy within 24 hours of shipment, with the exception of Puglia, Calabria and the Islands for which 48 hours are expected.
  • At the time of shipment you will receive an email with the shipment data that you can track on our courier’s website.
  • It is possible to indicate a place of delivery other than the billing address.
  • When ordering, you can also select some additional paid delivery services:
  • We have adopted all the tools and care necessary for delivery to take place within 24/48 hours of shipment, but as already indicated in the general conditions of service, we cannot be held responsible for delays or non-delivery caused by circumstances relating to courier disservices.
  • However, it will be in our interest to try to resolve any misunderstanding that may arise for reasons beyond our reasonable control.

Shipping costs

The cost of shipping products throughout Italy, including the islands, is divided as follows:

  • up to € 30.00, the cost of shipping is € 8.70
  • from € 30.01 to € 50.00, the cost of shipping is € 8.50
  • from € 50.01 to € 100.00 the cost of shipping is € 8.00

For the first purchase and for orders over € 100.00, shipping is free.

THE PROMOTION OF FREE SHIPPING COSTS ON FIRST PURCHASE IS APPLICABLE ONLY TO CUSTOMERS WHO REGISTER ON THE SITE.

Additional services

Delivery by appointment: € 2.00 By choosing this option when placing the order, the recipient can choose the precise day and time slot in which to receive the shipment.

Saturday delivery: € 8.00 Service available for some locations (contact customer service)

Evening delivery: € 9.00 Service available for some locations (contact customer service)

Customer care

If you need help completing your order or if you want to request further information on products or how to purchase, please contact our Customer Service.

Call 0386 915279

 

or

send an e-mail to marketing@lorenzininaturamica.com